CalAIM Services Through
Senior Home Advocates
CalAIM is California's initiative to transform Medi-Cal for the state's most complex and vulnerable residents. Through CalAIM, eligible Medi-Cal members can access Enhanced Care Management, California Integrated Care Management, and Community Supports — all at no cost. SHA provides these services directly, with dedicated in-person Care Managers in Orange County and Southern California.
What Is CalAIM?
CalAIM — California Advancing and Innovating Medi-Cal — is a multi-year initiative by the California Department of Health Care Services (DHCS) to improve the quality of life and health outcomes for the millions of Californians covered by Medi-Cal, especially those with the most complex needs.
CalAIM recognizes that health is shaped not just by clinical care, but by the social and environmental conditions of everyday life — housing, food, safety, transportation, and social connection. By addressing these factors alongside medical care, CalAIM aims to reduce hospitalizations, prevent nursing home placements, and help people live safely and independently in their communities.
For eligible Medi-Cal members, CalAIM offers three major programs: Enhanced Care Management (ECM), California Integrated Care Management (CICM), and Community Supports. Senior Home Advocates provides all three — directly, in person, at no cost to qualifying members.
The Four Pillars of CalAIM
Whole-Person Care
CalAIM addresses clinical, behavioral, functional, and social needs together — not in separate silos. Every care plan considers the full picture of a person's life.
Community-Based Delivery
Services are delivered in the community — at home, at the hospital, or wherever the member is — not through a call center or portal. In-person engagement is required.
Person-Centered Approach
Members drive their own care plans. Goals, priorities, and services are built around what matters most to each individual — not a one-size-fits-all protocol.
Equity and Access
CalAIM is designed to reach the most vulnerable and underserved Medi-Cal members — including seniors, people experiencing homelessness, and those with complex behavioral health needs.
SHA's Three CalAIM Services
Senior Home Advocates provides all three CalAIM programs directly — with dedicated in-person Care Managers, senior-specialist expertise, and the concierge approach SHA is known for. Click any service to learn more.
Enhanced Care Management
ECM · CalAIM · Medi-Cal
ECM provides a single, dedicated Lead Care Manager who coordinates all of your clinical, behavioral, and social needs — in person, in your community, at no cost. Designed for Medi-Cal members with the most complex needs.
California Integrated Care Management
CICM · CalAIM · Dual-Eligible
CICM is designed for dual-eligible members — those who have both Medicare and Medi-Cal. It integrates both programs into a single, coordinated care experience with a dedicated SHA Care Manager.
Community Supports
CS · CalAIM · Medi-Cal
Community Supports are 14 free services that address the everyday needs — housing, meals, home safety, personal care, and more — that directly affect your health. SHA helps you access every service you qualify for.
Which CalAIM Program Is Right for You?
The right program depends on your insurance coverage and the type of support you need. Many members qualify for more than one program — SHA will identify all programs you are eligible for.
| Your Situation | ECM | CICM | Community Supports |
|---|---|---|---|
| I have Medi-Cal only (no Medicare) | ✓ Eligible | ✗ Not eligible | ✓ Eligible |
| I have both Medicare and Medi-Cal | ✗ Use CICM instead | ✓ Eligible | ✓ Eligible |
| I need help coordinating all my doctors | ✓ Yes | ✓ Yes | ✗ Use ECM/CICM |
| I need home modifications (grab bars, ramps) | ✗ Use CS | ✗ Use CS | ✓ Service #13 |
| I need help transitioning from a nursing facility | ✓ Yes | ✓ Yes | ✓ Services #7–9 |
| I need medically tailored meals delivered | ✗ Use CS | ✗ Use CS | ✓ Service #10 |
| I am at risk of nursing home placement | ✓ Yes | ✓ Yes | ✓ Yes |
| My family caregiver needs a break (respite) | ✗ Use CS | ✗ Use CS | ✓ Service #12 |
| I have frequent ER visits or hospitalizations | ✓ Yes | ✓ Yes | ✓ Complementary |
| I need personal care help at home (bathing, dressing) | ✗ Use CS | ✗ Use CS | ✓ Service #14 |
Not sure which programs apply to your situation? Call us at (714) 921-9200 — we'll review your eligibility at no cost.
Why Choose SHA for CalAIM Services?
Not all CalAIM providers are the same. SHA's senior-specialist model, in-person concierge approach, and integrated services set us apart from every other provider in Orange County and Southern California.
Senior-Specialist Expertise
SHA's entire model is built around seniors. Our team brings depth across nursing, social work, assisted living, wound care, finance, insurance, and real estate — all focused on older adults.
Truly In-Person Care
We come to you. Your SHA Care Manager meets you at home, at the hospital, or wherever you need support — not over a phone or video screen.
24/7 Live Advocate Support
Real people available around the clock. When you have a question or a crisis, a live SHA advocate answers — not a voicemail or automated system.
Placement + Real Estate
SHA uniquely combines CalAIM care management with concierge placement services and senior real estate expertise — the only provider in Orange County to offer this integrated model.
Financial & Insurance Expertise
Our team includes financial and insurance specialists who help families understand their benefits, identify funding sources, and plan for long-term care costs.
All Three Programs, One Team
SHA provides ECM, CICM, and Community Supports through a single, coordinated team — so your care plan is seamless, not fragmented across multiple organizations.
How to Get Started
Getting started with CalAIM services through SHA is simple. From your first call to a fully coordinated care plan, we handle every step.
Call or Request a Check
Call (714) 921-9200 or contact us online. We'll verify your Medi-Cal enrollment and identify which CalAIM programs you qualify for — at no cost.
Eligibility Confirmed
We confirm your eligibility with your Managed Care Plan and complete the enrollment process on your behalf.
Meet Your Care Manager
Your dedicated SHA Lead Care Manager contacts you within days to schedule an in-person meeting at your home or wherever is most convenient.
Care Plan Built
Your Care Manager conducts a comprehensive assessment and builds a personalized care plan that coordinates all of your services and supports.
Ongoing Advocacy
Your SHA Care Manager stays with you — monitoring your progress, adjusting your plan, and advocating for your needs for as long as you need support.
Not Sure Which Program You Qualify For?
Call SHA today and we'll review your Medi-Cal enrollment, identify every CalAIM program you are eligible for, and walk you through the next steps — at no cost and with no obligation.
What Is CalAIM? — Explained by DHCS
Watch this short overview from the California Department of Health Care Services explaining what CalAIM is, why it was created, and how it is transforming Medi-Cal for millions of Californians.
Video provided by the California Department of Health Care Services (DHCS)
Frequently Asked Questions About CalAIM
CalAIM Services Are Available Now. Let SHA Help You Access Them.
Thousands of eligible Medi-Cal members in Orange County and Southern California are not yet receiving the ECM, CICM, and Community Supports services they qualify for — simply because they don't know where to start. Senior Home Advocates makes it simple. One call, one team, one Care Manager who handles everything.
(714) 921-9200 Free Eligibility Check — No ObligationNo cost to eligible Medi-Cal members · In-person care · Senior specialists · Orange County & Southern California